We want you to be happy with what you buy from Cedarlight Labs. This policy explains how cancellations and refunds work for our two kinds of products: subscriptions (such as Copywa) and personalized physical products (such as Museme books). It's part of our Terms of Service.
Subscriptions
Cancel anytime. You can cancel from your account settings in the product, or by emailing support@cedarlightlabs.com from the email address you used at checkout. There are no cancellation fees.
Access after canceling. When you cancel, your subscription won't renew, and you keep access until the end of the billing period you've already paid for.
Refunds for your first purchase. If you're not satisfied, request a refund within 14 days of your first payment for a subscription and we'll give you a full refund.
Refunds for renewals. If you request a refund within 14 days of a renewal charge (for example, you forgot to cancel), we'll review it case by case. We're usually able to help when the service hasn't been substantially used during the new period.
Plan changes. You can switch plans from your account. The price difference and when the change takes effect are shown before you confirm.
Personalized physical products
Every Museme book is made to order from your photo and personalization. Because each book is unique and can't be resold, these rules apply:
Before you approve: cancel anytime for a full refund. Nothing is printed until you approve your preview. Until then, you can cancel your order for a full refund, including shipping.
Not happy with the paintings? We remake them or refund you. If you don't love your preview, tell us before you approve. We'll remake the paintings for free or, if you prefer, refund you in full.
After you approve: no change-of-mind refunds. Approving your preview sends your book to print. After that, we can't cancel the order or offer refunds for a change of mind, a change in personalization or a gift that's no longer needed.
Print defects: free reprint or refund. If your book arrives with a printing or binding defect (for example, misprinted pages, smudged ink, or a cover or binding fault), contact us within 14 days of delivery with a photo of the issue. We'll send a free reprint or, if you prefer, a full refund.
Damaged in transit. If your book arrives damaged, report it within 14 days of delivery with photos of the book and packaging. We'll send a free replacement.
Lost in transit. If tracking shows no delivery and your parcel hasn't arrived within 30 days of shipment, contact us and we'll send a replacement or issue a refund. See our Shipping Policy for details.
Address errors. If an order is returned because of an incorrect address entered at checkout, we can reship it for the cost of shipping. Please double-check your address; you can change it before you approve your preview.
How to request a refund
Email support@cedarlightlabs.com (Museme customers can also write to support@museme.ai) and include:
- The email address used at checkout.
- The product name and your order or invoice number (if you have it).
- A short description of the issue, and photos for damaged or defective books.
We reply 1–2 business days.
Processing time
Approved refunds go back to your original payment method through Stripe. Refunds usually appear within 5–10 business days, depending on your bank or card issuer.
Chargebacks
If something's wrong, please contact us first. We can usually resolve it faster than a payment dispute.
Your legal rights
This policy doesn't limit any rights you have under applicable consumer protection laws.
Contact
Questions about refunds: support@cedarlightlabs.com